Shipping Policy


If you're unhappy with your purchase, we offer returns via USPS. Each purchase completed directly on has a standard 30-day return from date of delivery. 

Processing your return is easy and free!

Orders purchased online at

Mailing back your return:

- Find your Order # (e.g. #1000). 

Your order number is displayed on both ‘Order Confirmation’ and ‘Shipment Confirmation’ emails.

- Receiving your free return shipping label: 

Contact customer support

3rd Party Platforms:

Orders placed on 3rd party platforms: 

If you made your purchase on our 3rd party platforms, please process your return directly with the platform you placed the order with. 

Additional notes:

It may take up to 3-5 business days to process a return after it has been received by our Warehouse Department. Your item(s) must be returned in the original packaging in brand new, sellable condition. 

Your package needs to be post-marked on or before 30 days after your online purchase in order to receive a refund.

Refunds will be issued in the same form as your original payment method.


If you don't want to use free USPS Return Shipping, you can always mail your package back on your own to the below address.

You must include proof of purchase with your return for a refund to be processed.

City Image Hair Care

1 Brookside Avenue,

Caldwell New Jersey 07006


In this case, you'll be responsible for paying shipping costs.